Terms of Service

1 · What CynchUp is

CynchUp ("we", "us") operates an online venue where independent businesses buy, sell, rent and auction medical equipment and parts. We are a marketplace, not a party to any transaction. We never take title to items, we do not process payments between buyers and sellers, and we make no promise that any item, buyer or seller is as described. Contracts of sale form directly between buyer and seller.

2 · Accounts

You must be acting on behalf of a business or professional practice and be authorized to bind it. Keep your credentials confidential; you are responsible for activity under your account.

We may create claimable accounts for sellers whose inventory reaches us by email or referral. Listings on a claimable account are publicly visible under that business's name before anyone has claimed it — that is usually how the business first hears about us. Nobody can sign in to an unclaimed account, and it cannot bid, make offers or start messages until it is claimed and its address confirmed. The business can take it over at any time from the address on file (request a link at /claim), and can have the account and its listings taken down on request (support@cynchup.com).

3 · Listings and seller responsibilities

Sellers are solely responsible for the accuracy, legality and safety of their listings and sales, including FDA, CE/MDR and other regulatory status, recall and adverse-event obligations, licensing, sterilization/decontamination, and export controls and sanctions compliance for every destination they ship to. Listing on CynchUp does not transfer any of these obligations to us.

Prohibited: items you don't have the right to sell; counterfeit or misbranded devices; recalled devices sold without disclosure; controlled substances; and any listing that misrepresents condition, provenance or regulatory status. Where a seller has not supplied a photo, a listing may show an image we supplied instead; it is labeled and is never the actual unit. See §4.

4 · Images we supply

Inventory often reaches us without photographs. So that an item is still recognizable while browsing, CynchUp may attach a representative image to a listing that has none — either a photograph already published on another listing of the same catalogued model, or an image produced by an image-generation model. We do not use manufacturers' or other businesses' product photography for this.

Every image we supply is captioned “Representation, not actual unit.” wherever it appears. It is illustrative only and forms no part of the item's description: nothing about the actual unit's condition, configuration, accessories, cosmetic state or completeness should be inferred from it, and no buyer should treat it as evidence of what will arrive. Ask the seller for photographs of the actual item before you buy or bid.

A seller's own photographs always come first and are shown ahead of anything we supplied. Sellers may delete a supplied image, replace it, or ask us never to supply one (support@cynchup.com). Because we supplied it, such an image is not one of the seller's representations under §3 and the seller is not responsible for it; it also stays ours, so the license you grant us in §9 covers only what you upload.

5 · Offers, auctions and invoices

An accepted offer or a winning auction bid is a commitment to transact at that price between buyer and seller. Auction bids are binding while the auction runs; auctions may extend briefly on late bids and may carry a hidden reserve. CynchUp-generated invoices are records issued on the seller's behalf; payment is arranged directly between the parties (wire, check, ACH or otherwise) and CynchUp records status only.

6 · Platform fees

Listing is free. When an item sells, the platform fee is either a commission (a percentage of the sale price, shown at listing time — default 8%) or a markup (the difference between the displayed price and the seller's net). Fees are due as agreed at listing time; unpaid fees may be invoiced separately and are grounds for suspension.

7 · Disputes between users

Because we are not a party to transactions, disputes about items, payment or delivery are between buyer and seller. We may — but are not obliged to — assist, suspend accounts, or remove listings connected to fraud, misrepresentation or abuse. Report problems to support@cynchup.com.

8 · Acceptable use

No scraping at scale, no interference with the service, no circumvention of fees agreed at listing time, no harassment of other members, and no use of member contact details for purposes unrelated to a transaction.

Reporting and blocking. Every listing, wanted post and member can be reported from the web app and the Android app — use ⚑ Report where you see the content. Reports go to a review queue; we remove content and suspend accounts that breach §3 or this section. You can also block any member: neither of you will see the other's listings, and neither can message, make offers or bid on the other. Blocks are managed under Account → Blocked members.

9 · Content and IP

You keep ownership of what you upload and grant us a worldwide, royalty-free license to host, display and distribute it to operate and promote the marketplace. Don't upload content that infringes others' rights. IP owners may send takedown notices to legal@cynchup.com; we remove infringing content and may terminate repeat infringers.

10 · AI features

Our assistant ("Anahi") and import tooling use large language models to draft listings, map spreadsheets and answer questions. AI output can be wrong — sellers must review AI-drafted listings before relying on them, and remain responsible for their content. AI usage is metered and may be limited.

11 · Termination

You can close your account at any time. We may suspend or terminate accounts for breach of these terms, fraud, legal risk, or extended inactivity. Sections 3, 4, 6, 7, 9 and 12–14 survive termination.

12 · Disclaimers

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that listings are accurate, that items are safe or lawful, or that the service will be uninterrupted.

13 · Limitation of liability

To the maximum extent permitted by law, CynchUp is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, arising from the service or any transaction conducted through it. Our aggregate liability for any claim is limited to the greater of US $100 and the platform fees you paid us in the twelve months before the claim.

14 · Indemnity

You will indemnify and hold CynchUp harmless from claims arising out of your listings, your items, your transactions, or your breach of these terms — including regulatory claims relating to devices you sold.

15 · Governing law & changes

These terms are governed by the laws of the State of Delaware, USA, and disputes with CynchUp belong exclusively to the state or federal courts located in Delaware. We may update these terms; material changes are announced on the site or by email at least 14 days before they take effect, and continued use after that is acceptance. Contact: legal@cynchup.com.